Frequently Asked Questions
10 MINUTE MIRACLE HAIR MASK
What is your hair mask and how does it work?
Think of our hair mask has a enchanted conditioner which will deeply nourish, restore and condition your hair promoting longer and thicker hair growth.
Our mask is packed with vitamins, minerals and natural growth stimulating ingredients that provide the TLC that your hair deserves making your hair stronger and healthier than it’s ever been before. Yes please!
How do I apply the hair mask?
After shampooing your hair, apply the mask to towel dried hair instead of your usual condition from root to tip. Leave in for 10 minutes (longer if desired) and then rinse out and leave to dry or style as normal. Your hair will feel softer and
healthier after just one use - thank us later.
How often should I apply the hair mask?
You should apply the mask instead of conditioning after washing your hair. For dryer and damaged hair types we recommend at least 2-3 times a week to get the most out of amazing hair mask and get your hair health journey back on track.
Will this work with my hair type?
Yes our mask is formulated to suit all hair types. Yay!
How many uses will I get out of a jar?
You should get 2-3 months of usage out of weekly usage.
Is this mask safe for my hair?
Our formula is paraben, sulphate, palm oil free and silicone free. Formulated with no nasty chemicals, designed with natural ingredients that are amazing to promote hair
growth, health and condition while adding shine and ultra hydration. Plus, it's 100% Vegan & Cruelty Free!
Where is your hair mask made?
Our hair mask is made right here in Australia 🐨
How long do I need to leave the mask in my hair?
If your in a rush 10-15 minutes instead of your conditioner on towel dried hair, this is
idea for quick boost and quick absorption. If your looking for ultra-deep treatment we recommend you leave our mask in overnight for an intense treatment your hair will love. The longer you can leave the mask in the more nourishment your hair will receive.
Is your mask 100% vegan and cruelty free?
Of course! At Hey Glow Hair we love our fur babies and none of our products would ever use products that ordinate from our furry friends and none of our products have
tested on animals.
Is there any nasties that will damage my hair?
No. not at all, we are proud to say our ultra-hydrating hair mask is paraben, sulphate, silicone, palm
oil and gluten free so your hair can thrive without all the nasty ingredients that cause damage to your hair.
Can I use the hair mask overnight?
Yes totally! You can leave your hair mask in overnight for the ultimate hair care pamper session!
Not only will your hair love you but it will feel and look amazing from all the nourishments, hydration an love it will be will be getting!
Do I still shampoo and use conditioner on my hair?
Yes still shampoo your hair, but go for the sulphate free option as it is much better for your hair health then replace your regular conditioner with our hair mask. Trust us your hair will thank you.
Is this mask curly girl approved?
Yes our mask is 100% curly hair girl or boy approved! Yay!
Will the 10 Minute Miracle Hair Mask help with hair growth?
Yes absolutely, our hair mask has been specially formulated with ingredients such has castor oil and coconut oil which are known to promote thicker and fuller hair growth.
What other products do you recommend for best results?
We recommend for best results and hair health to use with our anti-fizz deep conditioning serum that has been specially formulated with to lock in moisture and seal the ends defending against fizz and spilt ends whilst providing deep hydration to your hair!
If you bundle them together you can save more as well.
Can I use the mask on my hair extensions?
Yes! Our 10 minute miracle hair mask is hair extension friendly!
Will your mask make my hair oily or greasy?
No our mask will not make sure hair oily or greasy. It has been carefully formulated balance and restore and make your health feel smooth and bouncy with added shine.
Can I use the mask on bleach or coloured hair?
Yes our mask can be used on coloured hair and/or bleached hair and will revive, deeply nourish and condition coloured treated or damaged hair.
When will I notice results?
You will notice a difference after the fast use, shiner, smoother and softer hair. Yay! it will only get better with each use. For growth and thickness most customer notice a difference after 3-4 weeks of use.
Will the mask repair my hair?
Repair, Restore and Revive your hair with our unique hero ingredients formulated to fix any hair issues you are currently facing or even if you just want to give your hair a pick me up. We designed this mask for everyone who wants healthier, stronger and more nourished hair.
Shipping & Delivery
Where do you ship from?
We ship your product with love and care directly from our brisbane warehouse.
How Quick is delivery?
Usually Delivery is between 3-5 business days. For more information please refer to our shipping page.
What courier do you ship with?
All our orders are being shipped with Australia post and you will receive an email with tracking once shipped and on it way for delivery! Yass 🙌🏻
Does my order come with tracking?
Yes all order come with tracking so you can track the status of your order. Your tracking will be emailed to you once shipped.
I haven’t received my email to say it’s been shipped yet?
Please note that all orders takes 2-3 business days to be processed by our packing queens. We always try our best to get your order out as fast as we can because we know you are excited as we are for you to receive your product.
As soon as we ship you order you will receive a second email with all of your tracking details so you can track you order every step of the way.
If you can’t find your tracking email please check your junk or spam in case it went there.
Need help please email us at heyglowhair@mail.com so our team can follow ups me get an update for you.
Returns & Delivery
What is your return policy?
we want to have the best customer experience. That is why we offer 30 day money back guarantee in which of you are not happy you can return your products for a full refund.
How do I return my item?
We love our products and sure you will too. If for any reason you want to return it you have 14 days from the date of delivery to return it to is. Once we receive the return we will refund your payment.
For more information please read our return & refund policy.
How long does a refund take to be processed?
Refunds usually take 14 days to complete. If you need to
Do you have a 30 Day money back guarantee?
Yes we have 30 Day Money Back Guarantee meaning if you want to return it for any reason you can and we will give you a refund!